Help centre

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Bookings

How to find fishing and make a booking

To make a booking please go to the home page and type in the river, fishery or area of your choice in the search box. Enter your dates, you will be shown the available fishing. You can then use the filters to slim down the results, or sort them by price, name, location or feedback rating. You can then click on a date or “View” to see the facilities and details for the beat. If you wish to book, you can then select the number of permits you require on a particular day, and click Next to book and pay for your booking online. We regret that we are not currently able to take payment over the phone.If the fishery that you require isn't showing in the search results, this is because there isn't availability for the dates you have requested. Try broadening the search results or removing any filters that might be selected.

Can I share a rod/permit with family/friends?

Some fisheries allow rod/permit sharing while others do not. If sharing a rod/permit is important to your booking, use the ‘filters’ button, which appears below the date fields after you have searched for fishing. Make sure you tick ‘Rod sharing allowed’.

Confirmation emails

Confirmation emails are sent out directly after the booking is made to the same email address used to complete the booking. If your booking was not immediately confirmed please double check your junk/spam folder, then contact us if necessary.

Arriving

On your confirmation email you will be given information on where to report and when, and any special instructions such as key codes. Fisheries are often located in remote areas and satellite navigation is sometimes not effective at giving the correct directions. Please read the directions that the confirmation email contains. Additionally, please follow any instructions such as calling the ghillie or guide within specified hours prior to your arrival. If access to the fishery requires unlocking of a coded padlock, this information will be emailed and texted to you the day before arrival. This is to enable the fishery to change the code as and when is necessary.

Booking cut-off times

The cut-off times for booking a specific day varies from fishery to fishery. The cut-off times are shown on the beat’s profile, just below any availability.

My basket is empty

Our websites require cookies to be enabled to work properly so please make sure your computer has cookies enabled, click here if you are not sure how to do it on your browser. If cookies are enabled and you are still experiencing problems, then close the browser down and reopen and start the process again. If you are using an iPhone then you may need to ensure "Prevent Cross-Site Tracking" is turned off. If this does not work, and you are using a work computer, your employer may have strict security measures in place which does not permit you to enter into our booking form/final payment section, resulting in a rejection or receiving a “No bookings found” message. In this instance we suggest using an alternate computer or requesting your IT team to allow the (perhaps temporary) use of cookies and thereby enable the booking.

Where and when should I go?

We suggest you start with our Advice section .

How do I book fishing using a voucher?

Book online as normal and when you get to the payment page choose the Voucher option rather than a card. You will need to enter your voucher number and its expiry date. It will only process bookings if the voucher balance left covers the full amount due. If it does not, please send your booking request and voucher number to us, using the blue button at the bottom right of this page. We will then call you to collect the balance by card and when done can make the bookings for you.

Payments

Making payment for your booking

We have no facilities in place to pay by cash/bank transfer/purchase order. The only way to confirm your booking is by paying with Visa Credit, Visa Debit and Mastercard. If you are outside the UK, and are having difficulties, you may need to check with your bank that the card you have is one that you are able to use for international transactions.

Invoices/VAT Receipts

We are not able to send out individually tailored receipts or invoices. The booking confirmation you receive includes all the necessary information, including tax details, in the section called “Customer receipt and invoice details”.

VAT on most products purchased in the UK can be refunded to non-EU residents when they leave the country, but unfortunately VAT on activities or accommodation is not refundable. For more details, see the HMRC website: https://www.gov.uk/tax-on-shopping/taxfree-shopping.

Discount and voucher codes

We currently do not advertise any discount or voucher codes on third-party websites, and we are not affiliated with such companies in any way. You’ll always hear about any discount or voucher codes directly from us first, either via our social media or newsletter.

Strong Customer Authentication

If your payment has been declined during your booking process, it may be due to increases in the level of security on online payments that became law on 14th March 2022. The changes called ‘Strong Customer Authentication’ require additional checks (3Dsecure2) on a payment transaction to ensure that it is legitimate. If you are experiencing issues whilst trying to make a booking, please ensure that you have two factor authentication configured. This is where you are asked to verify your identity through your banking app or a one-time passcode via text or phone call.

When to contact my bank

It is always worthwhile double checking all details entered, prior to contacting your bank to find out more information about why the transaction could not be processed.

Amendments & cancellations

Cancel or relet bookings

To cancel or relet your booking, your booking confirmation shows the fisheries policy regarding cancellations or relets.

Please log in to your angler log in and select your booking (if you don’t have an account, the short cut is shown on your booking confirmation email to that particular booking). You can then opt to cancel the whole booking, or part thereof, and this will either cancel it and refund you if the fishery allows that, or put it up for relet automatically.

What happens if the river floods ?

In line with general fishing practice, there are no refunds if the river floods. You still have the right to fish, although your ghillie/boatman may advise you that it is not worthwhile exercising this right. If he considers that it is not safe, he is entitled to refuse to take you out in a boat or to wade with you. Otherwise he is available to help as needed and will do his best to help get round the adverse conditions.

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Terms & conditions and security

Security concerns

This website / booking form is powered by SpeedyBooker, which has the highest standard of security certification from Cloudfare. You can rest assured that your information is secure. Even if the web page you are on does not have a security certificate in the address bar, the iframe containing the booking form is inside a security certificate protected iframe. Alternatively, for additional peace of mind you can complete your booking on SpeedyBooker.com or one of our other websites.

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