Help Centre

Need help?

Before contacting us, you will probably find far quicker answers to popular questions by clicking on the relevant ones below

General

See our Coronavirus page


Please check our System Status page and if necessary report a bug.


Please check our App explanation page.


Please check our Advertising page



Anglers

Suggest you start with our Find Fishing page


Suggest you start with our Advice section

Have a look at our Online booking page

Do your first booking in the normal way, but when you get to your booking request list, instead of clicking 'Pay for this booking now' click 'Add another booking'

At the moment you can't do this online, so send your booking request and voucher number to us using the blue button at the bottom right of this page and we will process the booking for you.


You need to access your Angler's control panel. Enter your email address and your password. If you have forgotten your password, or do not have one, you can set a new one. Once in click the 'Current Bookings' button

You need to access your Angler's control panel and then click the 'Change my details' button.

Go to our Email alerts page and then choose which service you want for which river. You can review your list in your Control panel



Fisheries

Go to the Fishery log in page. Use either you manager's password or your ghillie's passcode (a number). Using the latter restricts acces to things like financial statements


Log into your control panel and under 'Rods to Let' click the relevant year. Use the 'See Help' link in the heading for further help

Log into your control panel and under 'Catches' click the 'This year' or 'Previous Years. Use the 'See Help' link in the headings for further help

Log into your control panel and just above the map click the 'Change these and other details' button. Use the 'See Help' link in the heading for further help.

Log into your control panel and in the bottom left corner click the 'Help pages' link for a comprehensive help section

Suggest you start with our Join us page



Still need help?

Our live chat service is open 10am to 1pm Mon to Friday - click the blue Live Chat button at the bottom right of this page. Out of these hours the button says 'help' so you then need to use our Message form (see next):

Send us a message using the blue help button at the bottom right of this page. We try to respond on all days of the week but will be quicker in normal office hours. If the blue button says 'Live Chat', please use this instead (see above)

We no longer accept initial support requests to info@fishpal.com or any staff email addresses. However you can use the above Live Chat or Message form and ask us to reply by email, so you will still get the same email support service as before

Our phone line (01573 470612) is only manned from 1-2pm on weekdays and no longer takes phone messages outside these times. The phone hour will be busy, so please let us give priority to people who do not have access to the internet, by using the above Live Chat or Message form wherever you can. You can use them to ask us to ring you, but there may inevitably be a delay in doing so. Please say why you are calling and exactly what help you need, as us emailing you relevant links on the website may be quicker and easier for you than having to wait for a call back.