Help Desk

We can help you with


Our help desk staff are all anglers themselves and can give you advice whenever you need it. All we ask is that you have a look at our advice menu first to see if that can be a help to you.

Telephone Bookings

If you prefer to book by telephone rather than online, we will be glad to help, but please note that there is a slightly higher booking charge than if you booked online. Please have a look at our Find Fishing page first though.


If you have booked some fishings with us and suddenly find that for reasons beyond your control you can no longer make it, we can try to relet the fishing for you. There is an administration charge of £10 +VAT for setting this up and a 10% commission charge if we are successful.

Using a voucher

If you would like to purchase a FishPal Gift Voucher, or would like to redeem one, we will gladly arrange this for you.

Number and times to ring

Call 01573 470612 in normal office hours which are Mon to Fri, 9am to 5pm, English Bank holidays excluded

Fishery Managers

We can advise on how best to use our system to promote your fishing to bring you better income and happy returning customers

Dispute resolution

We let thousands of rod/days each year and the vast majority go well. Inevitably with such numbers there is the occasional day where a fishery does not match up to the high standards that we expect from them. In these cases it is our job to sort things out and help you get proper recompense or an alternative day's fishing in lieu.