Help Desk

Very few websites have help desks to back them up, but we do, as we feel that they are a vital part of any professional service. So if you prefer to speak to a person rather than a machine, do give us a ring and we will be glad to help in whatever way we can.

Advice to anglers

Our help desk staff are all anglers themselves and can give you advice whenever you need it. All we ask is that you have a look at our advice menu first to see if that can be a help to you.

If you want to know what fishing is available please use our Find Fishing page, as that will give you accurate information, properly laid out in a way that cannot be easily imparted on the telephone.

With over 750 fisheries on our system, we cannot know each one in detail, but where necessary we are always happy to put you in touch with someone who does.

Telephone bookings

If you prefer to book by telephone rather than online, we will be glad to help, but please note that there is a slightly higher booking charge than if you booked online.


If you have booked some fishings with us and suddenly find that for reasons beyond your control you can no longer make it, we can try to relet the fishing for you. There is an administration charge of £10 +VAT for setting this up and a 10% commission charge if we are successful.

FishPal gift vouchers

If you would like to purchase a FishPal Gift Voucher, or would like to redeem one, our help desk will gladly arrange this for you.

Number and times to ring

Our help desk telephone number, based in the Scottish Borders, is 01573 470612 - the number can be found at the bottom of every page on this site. Help desk hours are normal British working hours: Monday to Friday 9am - 5pm, excluding bank holidays.

Outside these times you can leave a message but it will not get picked up until the office reopens. You can sometimes get a quicker response by using the Contact Us form, also found at the bottom of each page, as these messages can be seen by members of staff working from home.

Fishery and franchise managers

Our help desk is also there to help advise managers on the best way to display their fishings, so that you the whole booking procedure to be as smooth as possible.

Dispute resolution

We let thousands of rod/days each year and the vast majority go well. Inevitably with such numbers there is the occasional day where a fishery does not match up to the high standards that we expect from them. In these cases it is our job to sort things out and help you get proper recompense or an alternative day's fishing in lieu.